Dave's "Blah, Blah Blog"

Hey guys! These photos appeared in my inbox this week. Thought you might get as big a kick out of them as I did. Check ‘em out and let me know which one’s your favorite.

Dave

I did it! Yes I did take that vacation and it was great. You know there is just something really cool about not having to go to work on a Monday. I mean there I was coffee in hand, picking up the newspaper off the driveway and waving to my neighbors as they drove off to work. Somehow that coffee started tasting better, the air was warm, birds were chirping, I only read the comics in the newspaper that day, and then it was time to relax, and relax I did.

You know these things called vacations are very good for the heart and soul. They clear out the mind and get rid of the headaches and heartaches of business; they allow you to regain that sanity that sometimes goes with business. They make you see things clearer, appreciate the little things even more and did I mention that I won’t have to go to make that appointment with a head shrink after all.

Ah yes, total relaxation!

Off to the marina I went to finish loading up the boat with supplies for the big river run of 2010. Now I will admit that when it comes to my boat I am a maintenance fanatic, I mean I wash it every week, two full waxes every year. Oil change twice a season and you already know about my props being re-trued and balanced, so I was all set for a great adventure. My wife and dog joined me as I finished up packing up the boat, and our first stop was going to be up river about 11 miles to see a fireworks show that evening. We had invited a few of our friends for the event and everything was going just fine. Our friends tied up to our boat, and their friends tied up to their boat and pretty soon we were 8 boats united as one. Adult beverages were being consumed and the grill was fired up and soon we were having dinner, drinks, and rockin to the tunes waiting for the big fireworks show. Now keep in mind we are off the main channel on the Mighty Mississippi River but we were still on the river. So as dark approached (me, good captain that I am) told everyone to be sure to turn their anchor lights on because the water police we out in full force. This is a good thing because there must have been close to 80 boats all tied up in various groups doing the same thing we were doing. After making sure everyone had their anchor lights on I of course went to turn mine on when………………………I noticed they did not work.

Hmmmmmmm must be a fuse?

Ok, now everybody is picking on me as I am known as “safety first guy” and also known as “maintenance first guy” and now my lights do not work. Well I had two people look at every fuse I pulled out and the fuses were fine, but still no lights. I checked the bulbs and they were fine too. Must be the switch? The dark was getting darker, and water patrol was getting closer, and closer. They were checking everybody when it dawned on me that as an “engine guy” I should be able to fix anything……..right?

So what was I gonna do? I needed a big all around type of light to affix to my radar arch and I also needed a red and green light off my bow to get back into the marina later. What to do? Well fortunately my group was having a lot of fun saying hey “Engine guy” Maintenance guy” Safety guy” how you going to make those lights work? Yes they were having a lot of fun at my expense. That’s what friends are for!

Well after hearing those comments my engine builder and MacGyver instincts kicked in and I came up with simple solutions to my dilemma. First the big all around light for the radar arch. I used a white paper plate and some duck tape and a flashlight and by gosh I wrapped that paper plate around the flashlight and Walla, I had my all around ready to go. Then I went below and got two more flashlights, and then all I needed was something green and something red to wrap around the flashlights. I thought to myself, what is green, or red and lightweight and on my boat or on some other boat? So I started asking everyone if they had anything lightweight that was green or red and soon I got some offers to use of all things…..panties. Now I am not sure whose these were or where these were from but they were lightweight, they were red and green and the light would show through just fine. I taped them to the flashlights and the flashlights were taped to the bow. Just in time for the water patrol guys to stop and give us the look over to see if we were are in compliance. The main water patrol guy just kept staring at my bow lights for quite a while, then he called out, “Sir he said “I know this is not a regulation bow light set up nor is that a regulation all around light on your radar arch but I will give you credit for great thinking. Be careful sir and get those lights fixed before you go at night again or next time a ticket I will surely get.”

Whew! I thought for sure it was going to be “big time ticket time” , but you know what? I should not have been worried, I am an engine guy, and engine guys never say something can’t be fixed. Engine guys never back down from a challenge of how to take something apart, or put it back together , engine guys figure out how to machine it or how to hold on to it while they fix it. Engine guys just fix it period! You know a lot of our new product ideas come directly from you “engine guys” for those reasons. So next time you find, create, design, or just happen to get lucky in fixing, repairing, machining, or holding on to a engine part or component, call me with your idea. Email me your idea, fax me your idea, just make sure it gets to me and I will let everyone else in this business know there is a solution out there that may help them out of a similar jam. So that is my challenge for today. If you have a new product Idea, I want to know about it. Your idea could become the next great product from Goodson Tools & Supplies. I think there is a little MacGyver is all of us. Good luck and get those new ideas to me ASAP!

So take that time to relax, get your head right and then get back to work!

See ya on the web, and I’ll leave the lights on for you!
Dave

First, let me say thank you for allowing Goodson to earn your shop supply business. We really do appreciate it, and look forward to earning that business each and every day.

I was in Ohio in April working the territory with Jon Kukowski our field sales representative. We made a lot of sales calls, and it was good to be back out in the street seeing the real world of engine building. One stop in particular was at the new training facility of the Power Sports Institute located in North Randall, Ohio. Campus Director, Bernie Thompson met us at the door and welcomed us into this vast training center. I must say, “WOW” I was impressed. They have over 300 students being trained in the smaller displacement engines, electrical systems, fuel systems, and of course engine building.

Now this place is brand new and they have put a lot of work into both the faculty as well as the curriculum. Hands-on is the theme each and every day at this place. I liked the fact the each brand had its own section. Yamaha, Polaris, Kawasaki and, yes, even Harley Davidson. Plus they had road bikes, jet skis, snowmobiles, ATV’s and those new side by side off road machines. I think I was most impressed by the fact that each student not only was receiving all the technical skills required to work on as well as rebuild these various engines, but they also had role playing as part of this curriculum. I mean they each had to play the role of customer, service manager, service writer, and technician and warranty inspector. Yes you heard it right, they also were teaching people skills. Too many times there is an imbalance in a person’s technical ability and their people skills. I am totally behind this much needed aspect of training. There is nothing worse than being somewhere getting a repair or engine over-haul and the person you are dealing with has absolutely no people skills at all. This is very refreshing in today’s business world.

If you are in need of a new machinist or technician and you are chasing these smaller displacement engines I suggest you contact this faculty and look at the caliber of people they are producing. Check out their website at www.psi-now.com.

I also want to thank all the other shops that gave us tours and especially for the time you gave us from your busy day.

I also attended a technical conference at Sunnen Products in St. Louis, MO. This technical conference was hosted by Sunnen Products and Mahle Engine Parts. It is part of the ongoing regional Technical Conferences that AERA is promoting. The conference had over 70 engine builders in attendance. It was raining most of the day, and that made it even more justifiable to give up a Saturday to do some work. Bob Dolder introduced us to the many aspects of honing. Now I have known Bob for many years and I guess I made the comment at one of his previous speaking engagements that he really likes to use to word “OK” and Bob even asked prior to his time slot that I should count the “OKs”in his presentation. I have to admit he only said “OK” maybe 4 times at most. I remember one of Bob’s speeches that must have included at least a 150 to 200 OKs in it. If you think its easy standing up in front of a bunch of engine builders and talking about real technical aspects of this business you are mistaken as this is a learned skill and I tip my hat to Bob for delivering a very good presentation.

Steve Fox from AERA brought everyone up to speed on the “new” Prosis software that is now available. I think this new version will really take off as it has some elements that I know you guys will like and use. Bill McKnight of Mahle/Clevite delivered details of bearing failure. I think Bill has probably seen just every kind of component failure. He works with some the most creative minds in engine building. NASCAR, NHRA, and more and he’s on his game when it comes to knowing how and why stuff fails. Sunnen fed us all a delicious lunch and provided very detailed tours and demonstrations of their faculties, history and of course their machines. I know I learned a bunch of new stuff and look forward to applying that new knowledge in my day to day activities when talking to you guys on the phone. Keep a sharp eye out for when one of these AERA Technical conferences come close to your shop. Take the time to attend; I know it will be worth it to attend!

At this midpoint of this year I seem to find myself wondering if I have done all I could do to make my goals. I mean here we are its June, half way through the year. Summer is tugging at me to slow down and enjoy the weather by boating, fishing and riding the back county roads on my Harley. What have I accomplished? What did I not accomplish? What could I have done different. Do I have enough time left to achieve all the goals I set upon myself at the start of this year? I take my job seriously; I am one of those guys who actually like my job, heck I look forward to being at work. But did I achieve my goals, and if not why? What am I going to do about the rest of my goals for this year?

Yes, the economy is getting better, and the business is quite good right now, however here I am at the half way point of the year and I feel like I could have achieved more. How are you doing? What is going well, and did you accomplish your goals so far? I know I have six months left in this year, and I will give it my best to complete my goals, and yes I will get on that boat, and I will ride that bike, and I will be out fishing.

Well first, I am going to take a nice vacation. Then I am going to come back to work and attack this market with all of my skills and enthusiasm. I want to earn your business….not just today but every day. I want you to worry about your business and not have to think about shop supplies. I want to make it so easy to rely on Goodson that your full concentration is on your business and on you….. Growing your business!

We have been busy working on a lot of new products. I am proud to say that our new

Hyper-Finish Diamond Valve Guide Sizing System

Hyper Finish Diamond Valve Guide Sizing System is really the hot ticket right now. I am also proud to say we just finished releasing a bunch of new sizes of diamond mandrels. We now offer sizes from 4mm, 4.5mm, 5mm, 5.5mm, 6mm, and 6.5mm. If you haven’t had a chance to see our new Diamond Hone, go to our website and  have a look at the tool online. I am so confident in this tool that I will guarantee you too will like it or just send it back for a full refund. No harm no foul! This way you can have the new Diamond Hone in your hands, in your shop, working on your valve guides. Prove to yourself that this new tool is worth the investment by ordering the kit today.

See ya on the web!

Dave

Shop Life

Many of you have been wracking your brains and wearing out your eyes to find the “Goodson Girls” in our 2010 catalog.

As you know we’ve been running a contest in honor of our 65th anniversary where you needed to find both of the Goodson Girls that were hidden in the catalog. Entries were due by May 31st to be eligible for the contest prize drawing. Well (drum roll please…) the winners are:

• Shannon from Napa Auto Parts in Florence, South Carolina
• Kevin from Deere Creek Custom Service in Belleville, Ontario
• Harold from Harold Sergent Racing in Fielding, New Zealand
• Jay from SX Performance in Duluth, Georgia
• Mike from Packhouse Performance in Stantonsburg, North Carolia
• Patty from southern Marine in Guntersville, Alabama
• Mark from Lincolnway Auto Supply in Valparaiso, Indiana
• Roger from Carquest North in Biddeford, Maine
• Bill from Pfeiffer Auto Repair in Adams, Wisconsin and
• Mike from S&M Distributing in Port Coquitlam, British Columbia

Each of these lucky (and eagle-eyed) contestants has won a $65.00 Gift Certificate from Goodson Tools & Supplies along with the admiration of their friends and competitors.

So … for those of you who weren’t able to find the Goodson Girls in the catalog … she is hiding on pages 44 and 106 of the 2010 Catalog. Click on the small images to see a larger version.

Page 44 of the Goodson Catalog showing the Goodson Girl location

Page 106 of the Goodson 2010 Catalog featuring the Goodson Girl location

Hi, it’s me again. I might have to get up on a soapbox today because I am going to talk about service and what it means to me when I get it and how much it irks me when I don’t. So…what is service??

Pronunciation: \ˈsər-vəs\

Function: noun

Etymology: Middle English, from Anglo-French servise, from Latin servitium condition of a slave, body of slaves, from servus slave

Date: 13th century

1 a : the occupation or function of serving <in active service> b : employment as a servant <entered his service>
2 a : the work performed by one that serves <good service> b : help, use, benefit <glad to be of service> c : contribution to the welfare of others d : disposal for use <I’m entirely at your service>
3 a : a form followed in worship or in a religious ceremony <the burial service> b : a meeting for worship —often used in plural <held evening services>
4 : the act of serving: as a : a helpful act <did him a service> b : useful labor that does not produce a tangible commodity —usually used in plural <charge for professional services> c : serve
5 : a set of articles for a particular use <a silver tea service>
6 a : an administrative division (as of a government or business) <the consular service> b : one of a nation’s military forces (as the army or navy)
7 a : a facility supplying some public demand <telephone service> <bus service> b : a facility providing maintenance and repair <television service>
8 : the materials (as spun yarn, small lines, or canvas) used for serving a rope
9 : the act of bringing a legal writ, process, or summons to notice as prescribed by law
10 : the act of a male animal copulating with a female animal
11 : a branch of a hospital medical staff devoted to a particular specialty <obstetrical service

Wow, I never would have thought the word service had so many different meanings. Now in business, I found what I think is a better definition:

Service business & money definition

1. Delivery of work by a person or group for the benefit of someone else.
2. Assistance offered by a business to its customers. For example, an appliance dealer is known to offer excellent service to its customers.

The American Heritage® Dictionary of Business Terms Copyright © 2010 by Houghton Mifflin Harcourt Publishing Company. Published by Houghton Mifflin Harcourt Publishing Company. All rights reserved.

Yes, this is what I am talking about. Real service performed by real people who actually know and like their jobs. It really is the service that separates the OK companies from the great companies. I have to admit, sometimes I am not really aware that I am getting great service until something happens and I have an issue. Then I can readily see and feel the type of service I am receiving. Now on the other hand I know exactly when I am getting lousy service or no service at all. Why is that? I think it is because if you are naturally a service type of person you will be that kind of person in most all of your activities. Both at work and at play. If you are not a service type of person, then I also believe you will be that type of person at both your work and play. Service is the thing that will separate you from the other guys, even if you offer the same products at the same price it will be the service and how you handle the customer that keeps the customer in your shop versus the other guy’s shop.

I know most companies believe they have great service, but do they really? Well only your customer knows for sure. Do you say you have great service? Have you ever had a customer tell you how great your service is or was? Have you ever been a secret shopper to your own business to see if, in fact, your people deliver the service you say they deliver? I think that is one of the best ways to determine if you say you have great service versus actually delivering that so called great service.

Service equals value, plain and simple. I will pay a little more for the same thing if I know I am getting the service I need. I refuse to pay the same or even less to get this thing called “no service.” You cannot charge more and service less. You cannot allow yourself to be higher priced and deliver less. At the same time you cannot even use the word service if you are not delivering service.  I remember when I opened my first Kool-Aid stand. I was the only kid that would bring the Kool-Aid right to the car. I didn’t make you get out. Heck I was already right there on the curb. It was simple I didn’t even think about it as an extra service. I didn’t even know it was service. But I know I was selling more Kool-Aid than the kids down the street.

Service to me is getting more than I thought I was going to get. I just had my props from my boat, re-cupped and balanced for this year’s boating season. I dropped them off and the counter guy said it might take a week to get them finished up. No problem. The very next day I got a phone call with him saying it would take an extra day to get those props done, as one of the props needed extra work. (I did some exploring last season and found the tops of some rocks). Then I got an email confirming the delivery date. When the day arrived for me to go pick up my props, I got another email saying the props were ready to pick up, and I also got a phone call to say, come on down your props are ready.

Wow, I was really amazed at the level of service I was getting. But wait – it gets even better. When I got there to pick up the props, and was paying the bill, I saw a note on the invoice. The note had the torque values for both props written right there for me. I didn’t even have to ask. Now you might say big deal? Well it is a big deal on getting the correct torque values for props especially when you are talking about counter rotating stainless steel props hooked up to a big block Chevrolet ( 454 cubes or 7.4 liters of Detroit’s best, putting out a little over 300 horses of power).

I told this story to several of my marina pals and they said I paid too much for the prop work and could have saved twenty or thirty dollars by taking them this other guy. So I asked them if the other guy calls you or emails you with the pickup time. They said no, and that other guy is generally late on most all jobs, but he’s cheaper. I ask them about the torque values and they said no again, they had to ask for them, but he’s cheaper. Well I said “was it worth it to save twenty or thirty dollars? Once they thought about it, they said no, in fact one of them said they had to make two trips to find out their props were not ready, so where did the twenty or thirty dollars go? Right into the gas tank of the truck versus beer, or bait or gas for the boat.

I believe in service, I believe it equals value and I believe it is what most of us strive to achieve. What about your service? Be a customer at your business. See if you want you to do your work. It’s a tough discipline but well worth it in the long run. Call your shop and talk to your counter person and see if your service is up to the level you believe it actually is. If it is then be sure to let your people know, and if not then it’s time to insure you deliver the service you tell everyone you deliver.

So as you can see service gets noticed. Service gets talked about. Service is what separates good companies from great companies. Service is an element that can be added or removed at any time of the day. It is up to you “the owner” to insure your people have your service values working when they show up to work each and every day.  After all they are supposed to be taking care of the customers, your customers, their customers, and the “other guys” previous customers

I may lose a sale on price but I will never lose a sale on service. Without service there is no value and without value there is no reason to do business with a company.

Ok here is my challenge: Tell me one of your great service stories, and also tell me about one of the horror service stories you have encountered, I think there are many good and terrible service stories out there that need to be told. Tell me yours!

See ya on the web!

Dave

A blast from the past - Shop Life

Here’s a little blast from the past … a classic Shop Life cartoon!

Well I finally got a name for this blog. Due to my unlimited ability to talk about  anything and everything for long periods of time, it has been decided that my blog should be called “Blah, Blah, Blog.” Fits, doesn’t it?! For all of you who suggested names, thanks! There are some very creative minds out there.

Now, on with today’s installment…

Racing is in full swing right now. NASCAR is racing. NHRA is racing. Just about every part of the US is either already racing or getting ready to go racing. Why? Cuz racing is cool!

Racing is horsepower and horsepower means racing.

Today is horsepower day. Yup, I said horsepower day. I’m a true race fan. Heck, I like ‘em all. I don’t care if it’s top fuel dragsters or bar stools or lawnmowers. Racing is what I like.

I’m amazed by the number of things you can race these days. Like I said, bar stools, ice chests, cars, trucks, motorcycles, jet skis, ATVs, lawnmowers, motorcycles and on and on. I think if you can imagine it and you can make it go fast, there will be someone to race with. What do they all have in common?

Horsepower.

Racing is racing all over the world. You get two guys together and before you know it, somebody is gonna call the other guy out for a race. I’ll bet even back in cave man days, they had races of some kind.

I can picture it. Grog the caveman goes to Blog the caveman next door and says, “My wooly mammoth is faster than yours!” And racing was born.

I consider myself lucky to be in the engine business. It feeds my horsepower addiction every day. I’ve been fortunate enough to visit some of the premier engine shops around the world and I’ve even been lucky enough to be up on the starting line at the launch of a pair of NHRA Top Fuel Dragsters.

Man-o-man, what a rush! When the tree went green for the first pair, I honestly thought I was gonna die. It was loud. It was smoky and I could barely breathe. Whoa!

But then I wanted to do it again. And again. And again.

Hello, my name is Dave and I’m a horsepower junkie.

So, what is horsepower?

I found this definition at answers.com:

1. A unit of power in the U.S. Customary System, equal to 745.7 watts or 33,000 foot-pounds per minute.
2. The power exerted by a horse in pulling.
3. Informal Effective strength: political horsepower, computer horsepower.

Pretty cool, huh? What does history say?

One horsepower was originally defined as the amount of power required to lift a mass of 33,000 pounds through a vertical distance of 1 foot in 1 minute. Or 550 foot pounds per second (fps). James Watt worked out this figure for horsepower when he did some experiments on horses hauling coal. He found that horses could haul coal at the average rate of 22,000 foot-pounds per minute. He then applied a correction factor which gave the current value of 33,000 or 550 fps.

I am SO glad they used horses to do this test. Can you imagine all of saying how much mule or oxen power we have? What if they’d used llamas or elephants? “Yeah, I got me over 400 elephants under the hood.” Just sounds wrong, doesn’t it.

Horsepower is the word and the more the better. I think horsepower is like sex – way too much is just about right.

Engine from the Emma Maersk

Let’s see what has the big horsepower out there.

• NASCAR engines have about 800 HP
• Alcohol dragster engines have around 3000 HP
• Top Fuel NHRA dragsters make about 8000 HP
• Big ships like the Emma Maersk (powered by a Wartsilla-Sulzer #14RTFLEC96-C Engine, the world’s largest diesel engine) produces almost 110,000 HP.
• Jet engines (like the GE-90115B that’s standard on the 777-200L) can have as much as 227,000 HP.
• The space shuttle has about 37,000,000 HP. Yes, that’s right. 37 million horses from those 3 main engines.

At my house, I have horsepower too. Not as much as some, but I do have some.

• My completely stock Harley Electric Glide Classic has about 60 HP. (Hmmm, I think my Harley needs a little more power)
• My lawnmower has 6.5 HP.
• My chainsaw has 1/2 HP
• The weed whacker has 1/4 HP.
• The snowblower has 5 HP.
• My boat has 315 HP.
• My Chevy truck has 210 HP.
• My wife’s Jeep has about 190 HP.
• My 1966 VW Bug has only 36 HP in it’s 4 cylinders.
• My margarita blender only has enough horsepower to create that wonderful taste of refreshing citrus and tequila, so I won’t count that.

Here is a fun something I want you to do today. Add up how many cylinders you have at home.

Now I said home only so you can’t include all those cores you have at the shop. As we are all engine guys we are the ones who must maintain those home engines. How many do you have? Start with the family car….or cars. Add in the motorcycle, lawn mower, weed whacker, chain saw, hedge trimmer, boat, fishing boat, and for you folks up north ….add in the ice auger, snowmobile, snow blower and ATV ……..you get the picture…………….

Tell me how many cylinders you’ve got at the house and the one who sends in the most “at the house” cylinders will receive a really cool Goodson Racing Hat and Goodson Racing T-shirt!

I think I have 32 cylinders with almost 842 horses of power. Not even enough horsepower for one cylinder in a Top Fuel Dragster Engine. I guess you might say I am horsepower deprived, or horsepower challenged, or at least horsepower lite.

Add em up and send me your cylinder number!

The high horsepower grill. Every horsepower junkie should have one.

Floating around in cyber space I found some cool links for you to view and yes they all have some kind of horsepower in them. Enjoy them all and if you have some links….send them back to me, also send me some pics from your files. Show me that horsepower!

See ya!

PS ~ You’ve got to check out this video at YouTube! It’s unreal.

This snowblower, powered by a big block chevy, ought to handle just about anything nature can throw at it.

The people in our web design department have been pestering me for a while now to start a blog. I’ve been reluctant to do it because it seems a bit self-serving, but they’ve worn me down. So starting with this installment, I’ll be doing a monthly blog.
I haven’t decided what to call it yet, so if you have suggestions, feel free to post a comment. If something tickles my fancy, I just may use it. Now, on with the show…

On the road again, and again and again

Trade show season has been in full swing for several months now. Goodson Tools & Supplies jumped into the fray back in December and we’ve been going strong ever since.

The International Motorsports Industry Show (IMIS) in Indianapolis was the first show on our schedule. I was a bit apprehensive about this show since 2009 was it’s first outing. With the economy still on the skids, we didn’t know what to expect. I was pleasantly surprised. Not only were there many exhibitors on hand, many of you attended too, making it a great success. IMIS was held during the week instead of over the weekend and it was held in Indianapolis, which hasn’t hosted a major motorsports tradeshow in several years.

One of the best things about the show was the chance to reconnect with the guys from the upper Midwest who either haven’t been able to or have chosen not to attend the PRI show in Florida. The only downside that I found to the show was that it was scheduled for the week before PRI and back-to-back events are tough on the budget and on the people involved. If you’ve been considering going to a trade show, give this one a try.

As I said, the PRI (Performance Racing Industry) Show was on tap the following week. PRI has been going on for 23 years and has become the granddaddy of the high performance trade shows so it’s one that’s hard to miss. It was held in Orlando, Florida again this year, giving us northerners a little break for the cold weather. As we have for the past 23 years, Goodson exhibited new products in Machinery Row. We had a chance to touch base with many of our long-time international customers and distributors as well as meeting new customers from the US and around the world.

Thankfully, we had a short break before we headed off to the V-Twin Expo in Cincinnati, Ohio at the beginning of February. This show is dedicated to a segment of the industry – the V-Twin segment and is a fun one to attend. Goodson has expanded its product line to include hard parts and tooling that is specific to these engines and we’ve been widely accepted into this area. Again, lots of folks stopped by to see us and see what we have that’s new. We’ll be talking more about those new products soon.

The long hours and travel are the downsides of the tradeshow season but meeting so many people face to face more than makes up for it. Getting face time with customers always gets me going and is a large part of why we go to trade shows. They’re also a great way to introduce new products and catalogs, to find out how you think we’re doing, to see what’s new and to thank you for being loyal Goodson customers.

That’s why we go to trade shows. How about you? Why do you go? What do you hope to gain from the experience? What show or shows do you consider “can’t miss”?

See you at your shop or at the shows.

Dave